How Press Up Hospitality Group used Gigable to pivot during the pandemic

Press Up Eats: The team required a  delivery service-model that allowed them to pivot during the pandemic

Press Up Hospitality Group is a leading hospitality company in Ireland with over 65 award-winning restaurants, bars, hotels, cinemas, golf and gyms. Press Up's Head of Brand Operations, Alun Friswell told Gigable,

"when the pandemic hit, our sales dropped by immediately 90% to 95%."

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But Press Up Eats was wise in its decision-making and quickly built their own food delivery service for its restaurant and hospitality businesses.

Press Up Eats didn't realise the demand for restaurant food delivery would be so great. Orders poured in that they weren't able to fulfill, and they were losing customers and revenue, while burning out their in-house delivery drivers.

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Alun: "We went from doing 40 deliveries a week, to doing 700] and we just couldn't fulfill the orders. So we would just reject order after order, losing customers."

Gigable was able to deliver instant scale

Press Up Eats selected Gigable as their food delivery service partner because of our ability to provide instant scale and quality customer experience. We were able to quickly take on the delivery volume, onboard the locations, and get Press Up making money again. By using Gigable's network of self-employed delivery drivers, Press Up Hospitality Group has access to a reliable source of food delivery drivers and couriers available for part-time, flexible shifts. Gigable's unique delivery management software offering also gave Press Up Hospitality Group tools like GPS tracking of their delivery drivers, route optimisation software and automated order stacking and dispatch to assign orders automatically to their delivery drivers. These gave Press Up Hospitality Group an unparalleled opportunity to take back control of their customer experience, and build their own food delivery service that provided the reliability and consistency their customers demanded.

When asked if Gigable has delivered what they'd hoped, Alun Friswell told us,

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"it's made [food delivery] a viable business model that when we go back to dine-in, we'll continue... the actual ease of use has just become easier and easier for the [delivery] drivers knowing us and us knowing the drivers; building up the regulars and having them pre-approved [rated] just removed a huge amount of issues for us."

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Get Gigable today and see how can build your own food delivery service with powerful delivery management software and a reliable network of flexible delivery drivers in your area.